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Tempo Music International | The Australia Music Distribution Company

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F.A.Q

What credit cards does Tempo accept?
Major credit cards Visa & MasterCard. We regret to advise we do not accept Diners Club, American Express, Bankcard or debit cards.


I don't have a credit card, are there other payment options?
Tempo also accepts online orders via PayPal. Offline payment options are also available.


Where do you deliver to?
We deliver anywhere in the world


How much is the cost of shipping?
We have included the shipping price into each unit, so there will be no extra shipping charge added at the completion of your order


How long will delivery take?
Subject to the item being in stock, it is normally dispatched on the day received (subject to it being a weekday) otherwise the next working day.  Depending on Australia Post it should get there in 3-7 days. If going overseas it would be a minimum of 10 days


What happens if the item is out of stock when I place the order?
Our team will contact you directly via email to advise you on the time frame it will take to arrive. 


What is your returns policy?
Should the DVD be faulty, please send it back within 7 days of receipt. We will gladly exchange it for a new copy (subject to availability of DVD). However, we are unable to exchange the DVD if it does not play due to region code incompatibility - so please check the region code of your DVD player before you make your purchase.

Ensuring that you are 100% satisfied is of the utmost importance to us.


Will your DVDs play in my country?
Australian DVDs are formatted in PAL and encoded for Region 4 unless stated otherwise on our website. You may notice that some discs have multiple zones ensuring playability in other countries, providing your DVD player and television are both PAL compatible. Please refer to each individual item's page for this information and the next topic for details on region encoding.


What are the "regions"?
A security system introduced to DVD at the request of Hollywood's major studios to ensure that DVDs released and sold in one region will not play on DVD machines in other regions. Movie distributors therefore maintain control over release dates of their films, as well as enabling discs to be produced that conform to different censorship laws, language and subtitle requirements. When a DVD disc is manufactured, a region code is applied at the authoring stage such that the final disc will play only on those players distributed in the designated world region.


There are 6 regions throughout the world:

Region 1 - Canada, United States and its Territories
Region 2 - Japan, Europe, South Africa and the Middle East
Region 3 - Southeast Asia and East Asia
Region 4 - Australia, New Zealand, Pacific Islands, Central and South America
Region 5 - Indian Subcontinent, Former Soviet Union and Africa
Region 6 - China

Our website will list all the regions a particular DVD is compatible with. In the instance of a Region 0 or Region All title, the item page will list "1,2,3,4,5,6" as the region encoding.
Regional codes are optional for the makers of DVD discs themselves. The encryption system on each disc is the same which leads to the next question.


Will DVDs play on my computer?
Generally speaking all DVDs play back on your home computer or laptop provided you have a DVD-ROM drive which is compatible with the region encoding of the disc. Most computer monitors will display both the NTSC and PAL signals. We do however advise you check your manual for verification before you proceed with purchase of DVDs.


Does Tempo distribute CD's / DVD's for independent artist's?
We are always looking for products that we can add to our range. If you would like your product(s) to be considered, please post a copy and all relevant information to our office in Perth marking it attention to the Label Manager. We will endeavour to get back to you as soon as we can. 


Can't Find An Answer?
If you can't find an answer to your question on this page or our F.A.Q., please visit our Contact page for information on how to reach us.